At TheDailyCarParts.com, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we are here to help with returns and refunds.
1. Return Eligibility
You can return most items within 30 days of receiving your order, provided they meet the following conditions:
- The item must be unused, in its original condition, and in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Electrical parts (e.g., sensors, control units) once installed or used.
- Items marked as “final sale” or “non-refundable” at the time of purchase.
- Items damaged due to misuse, neglect, or improper installation.
3. How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service at info@thedailycarparts.com with your order number and details of the item(s) you wish to return.
- We will provide you with return instructions, including the return address and any additional details needed for shipping.
4. Return Shipping Costs
- The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
5. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days and automatically applied to your original payment method.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then, contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@thedailycarparts.com.
7. Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us at info@thedailycarparts.com to initiate the exchange process.
8. Contact Us
For any questions or assistance regarding returns or refunds, please reach out to us at info@thedailycarparts.com.